FREQUENTLY ASKED QUESTIONS Welcome to Urbansel LLC! We hope you find the information you need here. Below are some frequently asked questions and their answers. If you have other questions, please feel free to contact us.
How do I register an account? You can create an account by clicking the “Register” button in the upper right corner of the website. After filling in the required personal information and submitting it, you will receive a confirmation email. Please follow the instructions in the email to complete the account activation.
What if I forget my password? If you forget your password, please click “Forgot your password?” on the login page. After entering your registered email address, we will send you a link to reset your password.
Can I cancel my order? Before the order is shipped, you can request to cancel the order by contacting the customer service team. If the order has been shipped, you will need to handle the received goods according to our return policy.
What is the return and exchange policy? If you are not satisfied with the purchased goods, you can make a return or exchange request within 30 days of receiving the goods. The goods must be unused and in the original condition and packaging. Please refer to our website Returns and Exchanges Policy for more information.
How do I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your package on the courier’s website.
Do you ship internationally? Yes, we ship internationally. The countries and regions we can deliver to will be displayed at checkout, and the shipping costs and estimated delivery times will vary depending on the destination.
How much does shipping cost? Shipping costs will vary depending on the weight of your order, the shipping method you choose, and the delivery address. You can view detailed shipping cost information on the checkout page.
How do I pay for my order? We accept a variety of payment methods, including major credit cards (such as Visa, MasterCard and American Express) and PayPal. On the checkout page, you will see the available payment options.
How secure is the website? We take customer privacy and data security very seriously and have taken many measures to protect your personal information, including using SSL encryption technology to ensure the security of all transactions.
Thank you for visiting Urbansel LLC, we look forward to providing you with excellent products and services!
